Warranty Overview 101​

• Key elements of the warranty process

• Contract overview

• Technical environment overview

• Claims submittal

• Cost recovery 
   

Contracts 201​​

• Understand what is covered under contract and what is not​

• Supplier responsibilities​

• State of the Art​

• Contractual Notice​

• Service Life Policy (SLP)

• Interface (between OEM and supplier, BFE)
   

Detection and Valuation 202​

• Understand the design service objectives of major structures and systems,​

• Defect characteristics of materials, parts and systems

• Understanding the effect of the operating environment-temperature, humidity, vibration, utilization relative to specifications ​

• Use of analytics in detection of defects

• Understanding the characteristics of defects 

• Service Publications and industry forums​

• Design change process and why timing matters​
   

Claims 203

• Claim requirements for submittal​

• Substantiation and supporting documentation​

• Escalation​ and claim closing tactics

• Special Warranty Programs and Business considerations​